A clearer way to work through guest reviews.
MorselMinder helps hotel teams organize supported review sources, surface urgent feedback, and keep reply decisions with the team.
Your team edits and approves replies. MorselMinder does not post them automatically.
The shared MorselMinder workflow
From guest feedback to a human decision.
- 01Review the feedback
- 02Bring urgent issues forward
- 03Keep replies in human hands
- 04Choose the next follow-up
Know what each source supports
Live connections and CSV imports are different.
The same source options serve hotels and restaurants. Availability depends on provider access or a supported CSV export your team can provide.
Connected reviews
Provider access required
Automatic connections are supported for Google, Yelp, and Tripadvisor when the required owner-provided access and location identifiers are in place. A Google Business Profile URL alone does not sync reviews.
Hotel review exports
Import by CSV
Booking.com and Expedia reviews are available through supported CSV imports. Imports are manual and do not establish a live connection.
A practical guest-review loop
Keep the next step clear.
Work from the review, decide what needs attention, and keep approval with your team. The same review workflow serves hotels and restaurants, with your team deciding the follow-up for each property.
See the shared workflowReview the feedback
Keep supported connected reviews and imported review records together for your team to work through.
Bring urgent issues forward
MorselMinder flags urgent complaints so a person can review the context and follow up.
Keep replies in human hands
Write or edit a reply, approve it, and post it on the review source yourself.
Choose the next follow-up
Use the review and its flagged context to decide what follow-up fits your property.
Running a restaurant? Explore the restaurant-specific workflow and its additional tools.
See the restaurant workflow